FAQFrequently Asked Questions
Frequently Asked Questions
Please see below for a list of the most frequently questions regarding our services. If you have any further questions please feel free to ask us.
We offer the industry leading and the most popular MetaTrader 4 and MetaTrader 5 platforms. WebTrader, Dektop PC versions, Android and iOS apps are also available.
If you would like to manage multiple accounts, then MultiTerminal is also available.
If you would like to open a real account, you need to provide one proof of ID and one proof of address documents:
- Proof of Identity – an official government ID that contains the client’s name, date of birth, photo and signature. For example, a Passport, National ID card or Driver’s license.
- Proof of Address – a document which is not older than 3 months and contains the current, and permanent residential address of the client. For example, a Bank statement or Utility bill
We offer up to 1:1000 leverage on Micro, Premium and Pro accounts. On Zulutrade accounts the maximum offered leverage 1:500. Our maximum leverage is 1:3 on Crypto accounts.
Sure, you can access to your trading account via Android and iOS devices through MetaTrader 4 and MetaTrader 5 mobile apps.
Our MT4 servers are GMT +2 or GMT +3 depending on New York DST (Daylight Savings Time).
The most of our deposit funding methods like Neteller, Credit Card, Skrill, Payza..etc are instant excluded Bank wire transfer, iPay, EasyPay and Cashier/ATM,
If you would like to submit a withdrawal request, then please login to client cabinet.
We are available via phone, email and Live Chat 24/5 days.
Yes, we do charge commission on certain account types:
- On ZuluTrade accounts, we charge 1.5 points commission.
- On Crypto accounts, we charge 0.8% commission.
However we offer commission free trading on Micro, Premium and Pro accounts.
Yes, we do. All of available trading education lessons are available on our website under Trader Resources section.
Unfortunately, we don’t offer Islamic / Swap free accounts which complies with Sharia Law, particularly with regard to the giving and receiving of interest.
No, we don’t. Unfortunately, we can’t accept clients from United States, North Korea and Iran.
No, you don’t need to install it on your PC. We offer MetaTrader 4 and MetaTrader 5 web platforms. However if you have a pre-installed MT4 or MT5, you can use it as well.